FAQS

FAQS

We offer free shipping most of the time except otherwise stated. If you need help or information, click here to contact our Customer Services team who will be happy to help.

Please send us a query using our  Wholesale.

We accept Paypal and Amazon Payments only.

You will find the promotional entry code box on the checkout page, underneath the basket overview. To apply the discount, enter the promotion code into the designated field and click “Apply Coupon”. The total price displayed at the checkout is inclusive of discount (where applicable). Discounts and promotional codes do not apply to delivery charges unless otherwise stated.

Please see specific terms for each offer or promotion, however, unless specifically stated, promotional codes will not be valid if you hold an account that already has a discount, such as professional and staff accounts.

Since A2Zcare makes its products available for sale throughout the entire United States, sales tax must be added to your order at your local sales tax rate, where applicable

We are updating information all the time. If your question is not addressed here please contact us

We are sorry that this option is not available

Yes, we offer various discount depend on your quantity of goods per order. So, please contact us if you prefer to have bulk order

Please refer to our Return Policy if you no longer require your order

You must be 13 years old or older and be consumer, not reseller.

If you are a reseller and are interested in distributing our product(s) please contact us for special discounts and arrangements.

You will need to log in to place an order on the website

We are sorry that this option is not available.

Yes, we offer various discount depend on your quantity of goods per order. So, please contact us if you prefer to have bulk order.

Firstly, please try to contact your local Post Office to ask about your package, maybe they are still holding your package in their facility. Please keep us followed on this case, so that we can see how it process to have a suitable solution.

We regret to inform you that at the moment we are not able to fulfill international orders.

No, you cannot. At the moment, we do not update this option yet. We will inform you when we completely set up this process later.

A2ZCare’s handling time takes up to 1-2 business days for each package. We choose USPS as our shipping carrier at the moment. Following the USPS policy, your order will be shipped within 2-3 business days after handling at our facility. So, a package can take up to 3-5 business days to be delivered to you.

Once your order is shipped we will send a confirmation email to you including a tracking number which is available to be tracked on either USPS or UPS website. If you are having trouble with tracking your order, please contact us.

It is easy and simple. Once you log in to your account. On the left side platform, you can see variety list. Click the “Addresses” option, here you can edit your shipping or billing address in respectively.

Yes, you can. When you register an account, we will provide you two options of filling address: Billing Address and Shipping Address. Click on “Edit” to edit your address.

If you are ordering without an account, you select the “Ship to the different address” under the Billing Address section at the Checkout Page. Then, you can fill your shipping address right below.

Surely. Please refer to our Return Policy for getting more information.

We only offer 48 States Shipping except Alaska and Hawaii due to the difficulty in handling logistics and warranty issues.

The 48 contiguous United States are: