FAQ

Frequently Asked Questions


Firstly, please try to contact your local Post Office to ask about your package, maybe they are still holding your package in their facility. Please keep us followed on this case, so that we can see how it process to have a suitable solution.

We regret to inform you that at the moment we are not able to fulfill international orders.

No, you cannot. At the moment, we do not update this option yet. We will inform you when we completely set up this process later.

A2ZCare’s handling time takes up to 1-2 business days for each package. We choose USPS as our shipping carrier at the moment. Following the USPS policy, your order will be shipped within 2-3 business days after handling at our facility. So, a package can take up to 3-5 business days to be delivered to you.